'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

Author image for Eleonora Bader
Eleonora Bader
Dec 12, 2023 7:00 PM EST

If you are not on the reservation, you don't get a key, simple as that. But one guest's wife found that astoundingly hard to believe when she tried to check in at a hotel where her name wasn't registered. Granted, her husband was staying there, but just because you have a spouse who paid for a room doesn't necessarily mean you get to show up and get served a key on a golden platter.

The front desk clerk was just doing their job, as people working in customer service usually are, but you can't weed out all the Karens… Some are gonna show up, regardless. What fun would our jobs be without a bit of action? So, OP, the front desk clerk, was just minding her own business when an entitled guest waddled right up to her and asked for a key to her husband's room. OP asked for her name, looked it up, found that it was nowhere to be found, and told the guest that she could call the room and try contacting her husband because OP wasn't at liberty to give her a key.

Right after that came the inevitable 'Wh-a-a-a-t?' but OP did not budge. Find out how this encounter ended below… You might be surprised. Next up, a housemate who didn't give their roommates a heads up when they left and turned off the electricity, leaving them all quite literally, in the dark.

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  • 01
    You are not getting a key." 103 104 105 106 108
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  • 02
    Wife | I won't give her the room number when she's not on the reservation Long I remember an entitled guest who was just SO upset at me for somethin her husband did.
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  • 03
    The husband checked in alone for a room with two guests, but only one name was on the reservation... his. I checked him in, gave him his room keys, and sent him on his way to the room. The husband NEVER mentioned that his wife was staying with him and would be stopping by to pick up a key.
    via u/falkore02
  • 04
    A few hours later, a woman walks in and says that she needs to pick up a key for her room. Me: Me EW: Entitled Wife NH: Nice husband
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  • 05
    ME: Welcome to Schmapton Inn, how can I help you? EW: I need a key for my room. ME: May I have your name? EW: Entitled Woman
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  • 06
    ME: I can't find any reservation under that name, either checked in or pending. EW: Oh it may be under my husband's name, "Normal Husband"
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  • 07
    ME: Ok, we do have a room under that name, but I cannot give you a key because your name is not on the reservation. If you need to speak with the room, you can pick up the lobby phone over to the side here and I can transfer the call to your husband's room.
    via u/falkore02
  • 08
    EW: What do you mean you can't give me a key? It's for me and my husband. He checked in already and has the key, but he should have told you I would be picking a key up later.
    via u/falkore02
  • 09
    ME: I do apologize, but he didn't provide any instructions. If you would like to ring the room, the lobby phone is... EW: I don't want to ring the room, I want you to give me a key to my room.
    via u/falkore02
  • 10
    ME: I don't have any reservation with your name on it, so I cannot give you a key. EW: (With the tone of someone explaining quantum physics to a 1st grader) The room isn't UNDER my name. It's under my HUSBAND'S
    via u/falkore02
  • 11
    name. I need a key because I'm staying in the same room as my HUSBAND. ME: (Internally rolling my eyes and taking a deep, steading breath) Unless your name is specifically listed on the room. I cannot give you
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  • 12
    a key or the room number. If you would like to ring the room, please pick up the lobby phone over here and I can ring the room for you. That way you can speak to your husband and get the room number from him. EW: I just DON'T understand why you can't just give me the room
    via u/falkore02
  • 13
    number for my husband's room. Here, this is my driver's license (shoves her DL in my face), you can see we have the same name, just give me the room number or let me speak with your supervisor. ME: I am the front desk supervisor. No other manager is available at the moment. Since you are choosing
    via u/falkore02
  • 14
    NOT to pick up the lobby phone and ring the room, allow me to call the room myself and speak with your husband. (I pick up the hotel phone and start to call the room. I don't even get half way through the room number before the woman starts to yell)
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  • 15
    EW: I JUST DON'T UNDERSTAND WHY YOU CAN'T JUST GIVE ME THE ROOM NUMBER. IT'S MY HUSBAND. DON'T YOU UNDERSTAND THAT? WHAT, ARE YOU STUPID? CAN'T YOU UNDERSTAND A BASIC CONCEPT LIKE THAT?!
    via u/falkore02
  • 16
    ME: (Turing on my best military voice) If you continue to yell like that, you will be asked to leave and you will not be staying with us tonight. I am trying to find every option available to me, but you refuse to cooperate. Now, let me ask you THIS question? Suppose for a second that you were in an ak e relationship
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  • 17
    and you finally found the courage to leave your spouse and you needed a place to hide out for a few days. You booked a room at a hotel but somehow your spouse found where you were staying and they tried to get a room key from the front desk by acting the way you just did. How
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  • 18
    do you think YOU would feel if the front desk just gave your ake spouse a key? EW: *Blink* Well... I'm not being al ve to my husband? What are you trying to say?
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  • 19
    ME: I didn't say you were. But just imagine if that WAS the case, would you want the front desk to give your husband a key without checking with you FIRST? That's what I've been trying to do this whole time. If you want to avoid this in whole hassle in the future, please ensure your name
    via u/falkore02
  • 20
    is added to the reservation at check in. If your name in on the room, you can get a key, no problem. If not... problem. NOW... will you please allow me to call your husband's room? EW: *says nothing but just glares daggers at me*
    via u/falkore02
  • 21
    I finally call the room but no one answers. Just then, the elevator door opens up and the husband walks out. I hang up the phone and waive him over. ME: Ah, Mr. NH, I was just calling you. Is anyone else going to be
    via u/falkore02
  • 22
    staying with you in the room? If so, we need to add their names to the room so they can get keys. The EW is still fuming at me but I'm SO grateful she didn't interrupt.
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  • 23
    NH: Oh yes, my wife is staying with me. NH hands his wife a room key with the folder showing the room number. ME: Ok, I will be sure to add her name to the reservation. Thank you
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  • 24
    both for your time and have a great night. **** ** **** ** ·** *** **· :*** ***** **** I thought that was the end of it, but later that same night, the couple
    via u/falkore02
  • 25
    returned. EW: I just wanted to say I am sorry for the way I treated you. I realized after talking with my husband that you have NO way of knowing what is going on between a couple so you have to just be safe. Thank you for your security process and thank you
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  • 26
    for putting up with me. Her husband gives me a knowing glance and a clear *I'm sorry too* look. I thanked them both and went on with my day. Just another day at the front desk.
    via u/falkore02
  • 27
    TLDR: If your name is not on the room reservation, you won't be getting a key from me.
    via u/falkore02
  • 28
    Foggy_Radish. 12 hr. ago An apology?...I'm sorry, I need to go lie down. I can't take surprises like that at my age. Reply Share Vote
    via u/falkore02

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